FREQUENTLY ASKED QUESTIONS

Have a question?Chances are somebody else has already asked it. Please review our FAQs below.

All orders are scheduled to ship within 48 hours after placing your order.  If you place your order after Friday 6PM PT or on weekends, your order will ship the next business day.

We currently offer Flat Rate shipping for all orders, which is scheduled to arrive 3 business days from the ship date. If you need it sooner, please contact us at contact@litalewis.com.

Yes, we’re definitely able to ship outside the US. Please contact us at contact@litalewis.com if you do not see your country listed in our checkout form.

Our hope is that you love your Thick Athletics gear, however, in the event that you are unhappy with your purchase, we offer a 30 day returns policy.

  • Full price & sales* items can be returned for a full refund less shipping within 30 days of receipt of product.
  • We are unable to offer exchanges for wrong size. We recommend you email us at contact@litalewis.com informing us of your intent to return and post your item(s) to the return address listed below. Once received, we will process your return for a full refund.
  • Returns must be received in their original, unworn condition, with all packaging, tags and labels attached. We reserve the right to refuse returns that do not comply with company standards and will return the garments at the customers own expense.
  • Return shipping is payable by the customer. We recommend using a prepaid, traceable method to ensure safe delivery. We take no responsibility for missing parcels without proof of delivery.
  • Credit notes will be issued once returns have been received and approved for credit.

*this does not include final sale items.

To initiate a return please email contact@litalewis.com with your order number and reason for return and a member of our team will be in contact with the next steps to process your return.

What do I do if I’ve received a faulty / wrong item?

  • If you have received/have a faulty item, please email our support team at contact@litalewis.com for further assistance.
  • Products will be eligible for a refund or replacement if they involve a manufacturing fault, have been damaged during shipping or the incorrect product has been received.
  • A faulty product is considered faulty or not acceptable quality if:

– It is unfit for purpose.

– It is significantly different from the description or sample.

– It is received with damages on arrival.

Please note that general wear and tear over time and damage caused by neglect, misuse or incorrect washing is not considered a manufacturing fault.

 

RETURN SHIPPING ADDRESS

Thick Athletics Apparel

PO Box 1562

Studio City, CA 91614

CONTACT US

Still need help? Please feel free to contact us through email or using the form below.

If you prefer to email us, you can reach us at contact@litalewis.com

Please include your order number if your question relates to an existing order.