FAQ
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders over $125. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within 14 days after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligible for a refund. Return shipping costs wll be deducted from your refund.
In the case when a product has been damaged, this is a quality issue in which you will be refunded fully. In this case return shipping cost is on us.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
In the event of a quality issue/damaged product, we will handle the cost of return shipping alongside making sure to get a new item to you asap.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.